Winners

October 2014
31 October 2014

October 2014

Q2 Winners

The following employees and service partners from around the business received awards:

  • Retail Portfolio winners

Mary Turner - General Manager– Retail 

Recognition: Environmental

Mary identified an opportunity to gain grant monies from the Energy Savings Trust to install electric vehicle charging points at Fountainpark, initially identifying the ability to recover up to £10,000 of costs.  She researched all aspects of the installation and personally drove the process forward involving various parts of the business which resulted in an award grant of £52,000.  The works will commence in August and be completed by November and allow us to offer our customers three 50kw DC rapid chargers and two 22kW dual outlet chargers.

Nominator – Jane Pocock – Property Management Director

Mark Mitchell - Facilities Manager– Retail

Recognition: Exceptional Contribution

I would like to recognise the outstanding contribution of both Di Quick and Mark Mitchell in taking ownership and responsibility for the day to day operation of Xscape Milton Keynes. They have not only been supportive of their colleague at this difficult time, providing physical and emotional support, but have continued to maintain a positive attitude and to ensure the highest possible level of service to our customers.  They have both gone over and above their job role to shoulder a higher level of responsibility for the business, the tenants and contractors.

Nominator – Jane Pocock – Property Management Director

Diane Quick - Personal Assistant– Retail

Recognition: Exceptional Contribution

I would like to recognise the outstanding contribution of both Di Quick and Mark Mitchell in taking ownership and responsibility for the day to day operation of Xscape Milton Keynes. They have not only been supportive of their colleague at this difficult time, providing physical and emotional support, but have continued to maintain a positive attitude and to ensure the highest possible level of service to our customers.  They have both gone over and above their job role to shoulder a higher level of responsibility for the business, the tenants and contractors.

Nominator – Jane Pocock – Property Management Director

Robert Link - Service Partner– Retail

Recognition: Team

Rob Link is a valuable member of the Xscape Milton Keynes Management Team taking on additional responsibilities to assist the team on site on a day to day basis.  I am nominating him as he took a day out on his holidays to travel to Lockmeadow, Maidstone and Eureka, Ashford to spend time with the Security Supervisors on each site to train and run through the compliance requirements to ensure that those sites were fully up to speed with the LS standards and to assist them where gaps were identified.  This includes not only the visit, but sharing information, procedures and formats and follow up to assist in implementation.

Nominator – Jane Pocock – Property Management Director

April Marshall -Technical Services Assistant– Retail Property Management

Recognition: Innovation

April has come up with an idea which will save time, money and have a positive impact on the amount of energy we use, and at the same time reduce our carbon footprint. Every building that we own has to be maintained, and quite often in order to do this, we need to allow outside contractors access to carry out specialist functions.  This involves a permit to work, and the complexity of these depends greatly on the nature of the work to be carried out.  The one thing all permits have in common however is the amount of paper required when issuing them. Each permit is at least 8 double sided pages long (some are up to 12 pages), and around 6-10 of these pages are essentially a list of do's and don’ts and other guidance which needs to be read, and acknowledged by the person doing the work. So, lots of paper being used, photocopied, scanned and ultimately archived. April’s solution was to strip this back to the essentials.  After discussing and agreeing a new procedure with our H&S colleagues, we now only take the part of the permit being signed and scan this to archive.  The guidance notes are now kept in laminated folders, and the contractors read them from there. On this site alone we issued over 650 permits last year.  Multiply this through all of our sites and it equates to a lot of time, electricity, carbon emission and effort which could be saved. I believe this is a really good example of someone taking stock, challenging the norm, and coming up with a simple solution to improve the way we work, and at the same time save us money. Well done April. 

Nominator - David Carson - Centre Director

Sue Maskell - Service Partner– Retail

Recognition: Excellence

A Duty Manager for the Galleria, Sue has always gone above and beyond, taking pride in her role and the centre. On days in which teams are short staffed I have often come in to learn Sue has been on site since 5am hovering or cleaning to ensure the centre is up to standards before opening. Sue has also previously come in on her days off to make sure jobs are completed. Sometimes we are not aware of Sue’s additional efforts and I strongly believe Sue deserves recognition for the all of the energy that she puts in – often in her own time. An excellent example to the team and always delivering the highest possible standards ensuring the centre is safe and immaculate. With excellent attention to detail, Sue is always striving to improve the centre and its processes. Nothing seems too much trouble; she is always working hard with a smile on her face – regardless of anything else going on in her personal or work life. Sue delivers 110% in everything that she does, and plays a very big part in smooth operation and high standards of the Galleria.

Nominator - Marnie Williams - Retail Liaison Manager

Cheryl Speight - Service Partner– Retail

Recognition: Respect for the Individual

Cheryl is the cleaning manager at White Rose.  Throughout work with a local charity, Meanwood Valley Urban Farm, Gerald Jennings, Portfolio Director, undertook some interview training with one of the voluntary workers with a view to developing their skills and preparedness for work. Without this wishing to sound to blunt, the reality is that the individual concerned would have real challenges from an employment perspective due to a lack of confidence, skills and experience. We agreed to take the individual on as a cleaning team member at White Rose. Cheryl took on the challenge of developing the individual, so small challenge! And the change in the person concerned is incredible. The individual’s personal presentation, social skills & confidence now mean that he picks up regular shifts and is a valued member of the team. Without Cheryl's dedication and direct intervention, my belief is that Connor would have been a long-term unemployed person. I feel that Cheryl should be recognised for her outstanding work.  This is a great example of the wider business working together to make a real difference. Thank you.

Nominator - James Bailey - Retail Liaison Manager

Laura Pinches - Service Partner– Retail

Recognition: Exceptional Contribution

Laura dealt with a very stressful situation whereby a young female was beside herself with worry and wanting to end her life. Following procedures before approaching in a very calm and friendly manner, sitting with her and talking to her. For this unfortunate person to open up to Laura as she did must have taken a great deal of trust and she was obviously made comfortable, as she gave the full detail of why she felt this way. This demonstrates a great deal of interpersonal skill and ability. I believe that Laura’s actions were both professional and demonstrated a great deal of personal care and attention to the young girl and due to Laura’s actions I believe that she will get the help that she needs which may have saved her life.

Nominator - James Bailey – Centre Director

Deb Stephens - Service Partner– Retail

Recognition: Integrity

We were required to go to court to defend a case for damages. A customer had slipped in a spillage in the mall and we wanted to defend the claim by showing we had put enough checks and measures in place to reasonably prevent the incident occurring.  Deb was the cleaner in the area on the day in question and she had to attend court.  She was asked to go into the witness box and the judge quizzed her on her job and what she did.  Deb explained in clear terms what she did and despite other witnesses being available, the judge decided we had taken all necessary precautions and threw the case out.  Had we lost the case, it could have cost us up to £40,000. I asked Deb afterwards how she felt as going into the witness box is an ordeal for anybody. She said that although she was very nervous, it was important to her to tell the judge that she did a good job as she is proud of what she does. I believe Deb showed great courage and demonstrated integrity to do and say what she did.

Nominator - Steven Madeley – Centre Director

  • Group Services

Ben Peryer Office Services Assistant– Office Services

Recognition: Customer Service

I am nominating Ben in the category of Customer Service.  Ben is an outstanding member of the Office Services Team. Nothing is too much trouble for Ben and he deals with every request asked of him in an efficient and timely manner and always with a smile on his face. When I have had to make urgent requests to the Post Room, Ben will act on my requests instantly – Ben will never say no to a task and puts himself out to accommodate. Ben’s approach to work is second to none – he is a truly an exceptional member of staff and should be recognised for his efforts.

Nominator - Carol Cockhill - PA to Head of Portfolio

 

Congratulations to them all! We look forward to seeing these awardees, and their nominators, at the annual PIA dinner in June 2015.

We encourage everyone to get involved with recognition by nominating those who you feel make a difference and bring our values to life.

You can find out more information on the PIA website.

To access the e-thank system and make a nomination click http://landsecurities.ovationincentives.com

The next deadline for nominations is 31 December 2014 – don’t miss out!